Email us
Anything we have not answered elsewhere. Write from the email address on the family account and mention the learner's Student ID: it saves a round trip while we confirm who you are.
support@veltetech.comContact
Where should this go?
Questions about an account, a lesson that will not load, or something a child ran into. Each one has a home below.
A forgotten PIN
A parent resets it from the family dashboard straight away. That is faster than any reply we could send.
Go to the dashboardBefore you write
What it costs, which ages it suits, how Student IDs work, and what happens to a child's data.
Read the FAQs
Never send us a child’s PIN
Not to us, and not to anyone else. We never need it, and nobody from kidslearn will ever ask you for it. If someone does, they do not work here.
Four details that save a week
Support without them turns into a conversation. With them it usually turns into a fix.
- The email address on the family account
- The learner's Student ID, if it is about one child
- The program, course or lesson you were in
- What you expected, and what happened instead
If you work here, the console is behind its own door, using the address your invitation was sent to.
Staff sign-in