Contact
Questions about an account, a lesson that will not load, or something a child ran into — here is where each one goes.
Email us
Write to support@veltetech.com. If your question is about a particular learner, send it from the email address on the family account and mention their Student ID — it saves a round trip while we confirm who you are.
Please do not send a child’s PIN to us, or to anyone else. We never need it, and no one from kidslearn will ask you for it.
Before you write
Most questions already have an answer in the FAQs — what it costs, which ages it suits, how Student IDs work, and what happens to a child’s data.
If a child has forgotten their PIN, a parent can reset it from the family dashboard straight away. That is faster than any reply we could send.
Staff
If you work here, the console is behind its own door at the staff sign-in, using the address your invitation was sent to.